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1. My bill seems high. What can I do?

First, make sure you don't have any faucets that are dripping, inside or outside your home. Second, conduct a dye test on your toilets. Put food coloring or colored drink mix such as Kool-Aid in the tank of the toilet, and don't flush it. Return in about 30 minutes. If any of the colored water from the tank is in the bowl of the toilet, your toilet is leaking. Leaking toilets can waste a lot of water, and often people don't realize a toilet is leaking because the water isn't going on the floor. If you still have questions regarding your bill, please call Utility Billing and Customer Service at (919) 557-3925, press option 3.

2. When is my bill due?

Bills are due by the 25th of each month to avoid a $10 penalty. If you do not pay your bill by the 25th, you incur the $10 late charge. You have until the 15th of the following month to pay at least the previous month's bill to avoid disconnection of service and a $35 penalty.

3. What are my payment options?

Pay online, over the phone,  in person at Town Hall, by bank draft, or by mail. View more information at the Payment Options section of our website.

4. Can I change the due date of my bill?

We currently only have one billing cycle available with one due date.

5. How do I set up utility service?

To start your residential water, sewer, garbage, recycling, and yard waste services with the Town of Holly Springs, complete a utility application and submit it to customer service to be processed. If a deposit is required, we will call you to collect the deposit by credit card once the application is processed. If you are buying a home and can provide us with an intent to purchase or the first page of your closing disclosure, we will waive the deposit.

6. How do I disconnect my service?

Please fill out the disconnection form. If you paid a deposit when you set up services, the deposit will be applied to your final bill.

7. Can I get an additional garbage can or recycling bin?

Yes, additional cans can be delivered to your home. There is no fee for delivery, but you will incur the additional monthly charge on your utility bill. Call Finance at (919) 557-3925, press option 9, to have additional cans delivered.

8. Who do I call if my garbage or recycling did not get collected?

Call the Public Works Department at (919) 552-5920.

9. How do I arrange for collection of appliances, furniture or a large amount of yard debris?

Call Public Works at (919) 552-5920. Staff will visit your property, evaluate the items that need to be collected, and leave a door tag noting how much the collection will cost. You can then visit Town Hall at 128 South Main Street and pay in person, or call (919) 557-3925, press option 9, to pay over the phone by credit card. We can't add this fee to your utility bill; it must be paid prior to collection.

10. Can I get a separate water meter for outside watering?

Yes. To avoid paying sewer charges when irrigating your lawn or using outside water, you can have a second water meter installed by the Town of Holly Springs. To start this process, contact Development Services at (919) 557-3915. Once the permit has been paid for and picked up, the installation process can take up to 30 days to complete.

11. I paid a deposit when I moved in. Can I get it back?

If you’re a residential homeowner and you have paid your water bill on time for the last 12 billing cycles, we can apply your meter deposit, less the $5 service charge, to your water bill. Simply fill out the Water Meter Deposit Request form online or call Finance at (919) 557-3925, press option 2. If you are renting your home, or if you have a commercial/business account, your deposit will be applied to your final bill.

12. I forgot to pay my bill and I received a late fee. Can it be waived?

Yes, if you've had utility service with the Town of Holly Springs for at least 12 months, you are eligible for a one-time per 12 months waiver of a utility bill late fee. Fill out the online form within 30 days of when the penalty was assessed.