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Code Enforcement

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1. Do I need a permit?

It depends on what type of project you are going to do. Visit our Homeowner's Guide or Nonresidential information section for more information. Or call our Code Enforcement Department at (919) 557-3915.

2. Why do I need a permit?

Permits are mainly about safety. By enforcing construction standards, they give you and the other occupants of the building the best chance to avoid fire, structural failure or something as simple as a child getting his head caught between stair posts. If you decide to move, the permit process also protects future owners. Bottom line, we want to help protect you and yours.

The first reason to obtain a building permit is that it's illegal not to. If you fail to get a permit for work that requires it, you can be fined. You may be forced to remove a building or tear out completed work. But there are plenty of positive reasons for following the permit process as well, just a few reasons are listed below:

• It keeps your contractor honest. To beat out the price of a competitor, a profit-driven contractor might be tempted to cut corners. Would you know it if he did? Most construction work ends up hidden behind walls and under floors. A building permit requires that a contractor use sound and safe methods and materials. And inspections assure you that he does so.
• It guides your do-it-yourself project. No matter how handy you are, you aren't likely to know everything about modern building practices. When you get a permit, you'll have to show the building department your plans. If they don't follow the codes, the building inspector will ask you to revise them. But if you never apply for a permit, you might go ahead with work that's dangerous or unsound.
• It keeps your insurance valid. Building done without a permit can mean that your insurance company may not honor your policy. A fire resulting from work without a permit could leave you holding the bag. If someone falls off a deck that was built without a permit, your liability insurance may not cover his or her injuries.
• It's valuable when you sell your home. If you perform work without a permit, you can assume a potential buyer will know about it. The permit process is a matter of public record. In addition, you may be required to sign a Property Disclosure Statement, in which you have to reveal all problems or defects in the property. Having all the necessary permits makes the sale proceed much more.

3. I built a bonus room (or any project) without a permit and now want to sell my house, but the square footage does not match the tax record. Is there anything I can do to fix this discrepancy?

You will need to apply for a permit, which will be used to update the tax record.

4. I found that the previous owner of my house finished off the bonus room without obtaining a building permit. Can this be permitted? If so, what are the process and requirements to obtain a permit?

Each case is unique. Contact the Code Enforcement Department at (919) 557-3915 for instructions on how to proceed.

5. Can I, as homeowner, do my own work?

Yes, property owner (single family dwellings only) can do their own building, electrical, plumbing, and mechanical work. The owner does not need to be licensed in any of these areas; however state law requires that the property be the owner’s primary residence for at least twelve months after completion of the work. A notarized affidavit is required. Owner Affidavit

6. Do I need a state license to complete this project?

If you are the homeowner, you do not need a state license. If you are not the homeowner and the project is $30,000 or more, you will need a North Carolina state license to permit (GS 87-1). Visit North Carolina Licensing Board for General Contractors.

7. What is a premise number?

A premise number is an eight-digit number assigned by Progress Energy that is unique to each property address. The number is assigned when the property owner applies for service at that address. Progress Energy requires using the premise number for reporting approved inspections for temporary boards and electrical finals.

8. How can I access the NC Building Code?

NCDOI

9. Can I have my building's final inspection at the same time as my electrical, mechanical and plumbing inspections?

No, all trade finals must be approved prior to scheduling a building final.

10. Can I get my framing inspection before my rough-in inspections?

No, all trade work must be completed first, as items (including fire and draft stopping) need to be checked at the framing inspection.

11. When do I need to request a footing inspection?

Request a footing inspection when all trenches are excavated, all grade stakes are installed, reinforcing steel and supports are in place and appropriately tied, all necessary forms are in place and braced, and before any concrete is poured. Soil and erosion regulations must be in place at this time.

12. How can I access the Public Information Search?

The Online Permitting Services allows citizens to track permits in a convenient way any time of day. It also allows a registered contractor to request permits, schedule inspections as well as check results as they are posted. A new feature added recently allows a contractor to upload required documents directly to an issued permit. Access Public Information Search

13. How much will my permit cost?

There are many variables that affect the cost of permits. The cost of permits starts at $75 but can sometimes be as much as $100,000 or more. Permit cost can be based on the number of trades (building, electrical, plumbing or mechanical), the total square footage of the project, the total cost of the project, the type of project and a variety of other things. Many times we cannot tell how much a permit will cost until a thorough evaluation of the project is made.

14. When do I pay my permit fees?

All permit fees must be paid prior to permit issuance. Credit cards (MasterCard, Visa & Discoverer) are accepted for permit fees not over the amount of $1,500. If you are a registered contractor, you may pay online.* If you are not registered online, you may call our front desk at 919-557-3915 to pay over the phone by credit card, or you can pay at the Building Code window at Town Hall.* *Checks are required for permits over $1,500.

15. Is a permit needed to install a swimming pool (above or underground)?

Yes. Complete the permit application for a Swimming Pool and submit two (2) copies of the pool plans and a survey / plot plan showing the location where the pool will be placed on the property. Please indicate if plot is fenced in and what type of gate latch is present.

16. How can I find out what time the inspector will be at my job?

Call our Inspection’s Line at 919-557-3915 around 8:00 am on the morning of your inspection, and you’ll be connected with the inspector. He will be able to provide an estimated time based on his workload for the day.

17. Do I need a permit for my HVAC system?

HVAC (Trade) Permit is required for the  installation, extension,  relocation, replacement and general repair of any heating, air-conditioning or venting system.

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Fiber Optic Network Project

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1. What is a fiber network?

A fiber optic network is a method of transmitting information from one place to another by sending pulses of light through strands of flexible silica which are slightly thicker than a human hair. Fibers are then bundled and run either underground or aerially.

2. How much did building the Holly Springs network cost?

The entire network base cost approximately $1.5 million, including professional and engineering services.

3. How does the Town plan to pay for the fiber network?

The Town Council approved a 10-year loan for up to $1.5 million, which is being paid back using the money we currently spend on facility interconnection services. Because the amounts are roughly equivalent, the result after 10 years will be a Town-owned fiber network, an asset with a lifespan of 30 years or more.

4. Why does the Town need its own fiber network?

The Town had a strong case for constructing its own fiber network. The amount of money the Town used to spend on telecommunication provider services was projected to increase substantially due to bandwidth needs and bringing new facilities online. The fiber network provides the Town with telecommunication services at speeds 1,000 times faster than the speeds previously utilized at most of the Town facilities. With the expanded capability of the new network, the Town is focusing on providing innovative technology solutions to better serve the citizens of Holly Springs.

5. Why couldn't the Town have used wireless technology to serve its needs?

The Town is implementing wireless technology in addition to the fiber network to help our staff who work in the field. An exclusively wireless internet would have been expensive to deploy on a large scale due to the cost of equipment. Plus, the lifespan of the wireless equipment is estimated to be a third as long as the lifespan of fiber. Connectivity with fiber is also more reliable and not affected by weather conditions or interference.

6. Will the Town be competing with companies like Time Warner Cable and Century Link?

No, the Town’s network will not compete with internet and cable companies. The North Carolina General Assembly established strict rules on the way fiber networks can be used by municipalities. The Town is using this network to serve its own needs and functioning within the legal limits set forth by North Carolina law, Article 16A of NCGS § 160A.

7. How does the fiber network benefit the Town?

The fiber network provides additional redundancy and speed for Town facilities and staff, including those who work in the field and require fast and immediate access to information. This includes our public safety, Public Works, Engineering and Code Enforcement personnel. The Town also is expanding our wireless infrastructure to allow more access in public areas. Also, long term costs are reduced for Town network operations.

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Finance

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1. My bill seems high. What can I do?

First, make sure you don't have any faucets that are dripping, inside or outside your home. Second, conduct a dye test on your toilets. Put food coloring or colored drink mix such as Kool-Aid in the tank of the toilet, and don't flush it. Return in about 30 minutes. If any of the colored water from the tank is in the bowl of the toilet, your toilet is leaking. Leaking toilets can waste a lot of water, and often people don't realize a toilet is leaking because the water isn't going on the floor. If you still have questions regarding your bill, please call Utility Billing and Customer Service at (919) 557-3925, press option 3.

2. When is my bill due?

Bills are due by the 25th of each month to avoid a $10 penalty. If you do not pay your bill by the 25th, you incur the $10 late charge. You have until the 15th of the following month to pay at least the previous month's bill to avoid disconnection of service and a $35 penalty.

3. What are my payment options?

Pay online, over the phone,  in person at Town Hall, by bank draft, or by mail. View more information at the Payment Options section of our website.

4. Can I change the due date of my bill?

No, we currently only have one billing cycle available with one due date.

5. How do I set up utility service?

To start your residential water, sewer, trash, recycling and yard waste services with the Town of Holly Springs, fill out a utility application and submit it to customer service to be processed. If a deposit is required, we will call you to collect the deposit by credit card once the application is processed. If you are buying a home and can provide us with an intent to purchase or the first page of your closing disclosure, we will waive the deposit.

6. How do I disconnect my service?

Please fill out the disconnection form. If you paid a deposit when you set up services, the deposit will be applied to your final bill.

7. Can I get an additional trash can or recycling bin?

Yes, additional cans can be delivered to your home. There is no fee for delivery, but you will incur the additional monthly charge on your water bill of $9.69 per trash can and $4.34 per recycling bin. Call Finance at (919) 557-3925, press option 2, to have additional cans delivered.

8. Who do I call if my trash or recycling did not get collected?

Call the Public Works Department at (919) 552-5920.

9. How do I arrange for collection of appliances, furniture or a large amount of yard debris?

Call Public Works at (919) 552-5920. Staff will visit your property, evaluate the items that need to be collected, and leave a door tag noting how much the collection will cost. You can then visit Town Hall at 128 South Main Street and pay in person, or call (919) 557-3925, press option 9, to pay over the phone by credit card. We can't add this fee to your utility bill; it must be paid prior to collection.

10. Can I get a separate water meter for outside watering?

Yes. To avoid paying sewer charges when irrigating your lawn or using outside water, you can have a second water meter installed by the Town of Holly Springs. To start this process, contact the Code Enforcement Department at (919) 557-3915. Once the permit has been paid for and picked up, the installation process can take up to 30 days to complete.

11. I paid a deposit when I moved in. Can I get it back?

If you’re a residential homeowner and you have paid your water bill on time for the last 12 billing cycles, we can apply your meter deposit, less the $5 service charge, to your water bill. Simply fill out the Water Meter Deposit Request form online or call Finance at (919) 557-3925, press option 2. If you are renting your home, or if you have a commercial/business account, your deposit will be applied to your final bill.

12. I forgot to pay my bill and I received a late fee. Can it be waived?

Yes, if you've had utility service with the Town of Holly Springs for at least 12 months, you are eligible for a one-time per 12 months waiver of a utility bill late fee. Fill out the online form within 30 days of when the penalty was assessed.

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Fire Department

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1. Can you check my blood pressure?

Yes, we can. Please stop by any station. We're glad to help.

2. Do you offer child car seat inspections?

While the Fire Department no longer checks car seats, the Police Department does. By appointment only, arrange for assistance from a Holly Springs police officer certified to install and inspect child restraints and car seats. To schedule an appointment, please call (919) 577-3113.

3. Do you offer station tours?

Yes, we do! Please call ahead to schedule an appointment.

4. Why does a fire truck show up when I call for an ambulance?

All Holly Springs firefighters are certified as emergency medical technicians (EMTs). Nearby ambulances already may be dispatched to other locations or transporting other patients to hospitals outside of Holly Springs. Holly Springs firefighters may be closest and able to respond faster. Firefighters are able to provide treatment until an ambulance arrives.

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General

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1. How do I contact a Town department?

Visit the Staff Directory to find all department and staff contact information. If you're unsure which department to contact, please call our main Town Hall number, (919) 552-6221. It's available weekdays, 8 a.m.-5 p.m., and we can direct you to the department you need.

2. When are you open?

Different Town facilities have different hours. Town Hall is open Monday-Friday, 8 a.m.-5 p.m. While our Police and Fire departments are open 24 hours every day, administrative staff is available Monday-Friday, 8 a.m.-5 p.m. at the Police Station and Fire Station 1.

Click here for a listing of Town facilities with links to their hours and additional information.

3. I need police or fire department help, but it's not an emergency. Who do I call?

Call 9-1-1 only for emergency situations where immediate police, fire or EMS assistance is needed. For non-emergency situations and animal control, call (919) 557-9111. Both numbers are available 24 hours every day.

Administrative staff is available Monday-Friday, 8 a.m.-5 p.m. For police administrative staff, call (919) 552-7110. For fire administrative staff, call (919) 567-4733.

4. How can I find out about upcoming Town of Holly Springs events?

Click here to view our Town calendar. You can search the calendar by date and by calendar category.

5. I've got a question about water service or a water bill. Where can I get answers?

Click here for frequently asked questions about water service and billing. For a question about setting up or disconnecting water service, call the Town Finance Department at (919) 557-3920 or (919) 557-3922. For a question about billing, call the Town Finance Department at (919) 557-2923.

6. I've got a question about trash or recycling service. Where can I go for answers?

Click here for frequently asked trash and recycling questions. Or contact the Town Public Works Department at (919) 552-5920.

7. Can I connect with the Town on Facebook or Twitter?

We've got a main Facebook page and Twitter account. For a complete list of all official Town social media sites, visit our Social Media page.

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HSTV-11

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1. How can I advertise an event or project for a nonprofit civic, church or school organization?

HSTV-11 provides a video bulletin board of events as a free service to nonprofit groups. The bulletin board runs a minimum of four times every day. Some restrictions apply. For more information, leave a message at (919) 567-4711. Click here to submit your event for inclusion on the calendar.

2. Can I advertise my business on HSTV-11?

In fairness to the community and commercial television interests in the area, HSTV-11 accepts underwriting grants for its programming, limiting content to slogans, locations, and neutral descriptions of products or services. Even with limitation rules, HSTV-11 is a great way to promote a business. For more information, contact Channel Director Joni Powell at (919) 557-3900.

3. What if I don't have cable television?

Watch our productions online on the Town of Holly Springs YouTube channel.

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Human Resources

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1. Can I turn in one application for several openings?

If you are interested in more than one job opening at the Town, you will need to apply for each position through the website. The online application system allows you to save your application so you will not need to complete the entire application each time you apply for another opening.

2. Can you tell me about the benefits?

See our employee benefits page for information.

3. Where can I find a Town of Holly Springs job application?

Click the green "Apply" button next to the job opening you are interested in to complete an online application. The Town of Holly Springs receives applications online only. If you do not have access to a computer with internet connection at home, please visit a computer station in the Town Hall lobby or at a Wake County library.

4. What are some tips to help me complete my application?

Complete the application as thoroughly and accurately as possible. The initial phase of the selection process will be based on the application and materials furnished with the application. Our application form is the basis for candidate evaluation and interview selection and therefore needs to be complete and accurate. Incomplete applications may not be forwarded to the hiring supervisor for consideration.

5. Can I submit a resume instead of filling in all of my employment history?

No. You can submit a resume to accompany your application, but you need to complete the job application thoroughly and accurately, including job history, to ensure your application is given full consideration. A personal resume may supplement the application, but it is not a substitute for completing the employment application in detail.

6. What happens after I submit my application?

The Human Resources Department processes and screens applications to ensure candidates' qualifications meet the job requirements. Applications then are referred to the department filling the job opening. The hiring department will contact selected applicants to discuss the vacancy further or to arrange in-person interviews. Due to the number of applications we receive, not all applicants are contacted for interviews.

7. Will I be notified of the status of my application?

Yes. All applicants will be notified by email.

8. How long does it take to fill a position?

The period of time it takes to fill a position can be impacted by several factors – the number of applications received, the number of job openings within the hiring department, the workload of the hiring department, holidays, and the schedule of the hiring supervisor and department head, as well as other unexpected events. It can take a few weeks to a few months.

9. I do not see a job I am interested in on the website. Can I send you a resume and have you keep it on file so you can notify me when a position I'm suitable for opens up?

No, unfortunately our system is not set up to do this. You can sign up to receive a text or email alert when a new job is posted on our website. Click on the orange "Notify Me" button.

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Parks & Recreation

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1. How can I purchase tickets for a Cultural Center event?

We offer three easy ways to purchase tickets. Tickets may be purchased in person at our box office located in the lobby of the Cultural Center. Click here for online purchases. To purchase tickets by telephone with a credit card, call the Cultural Center at (919) 567-4000.

2. How can I use the synthetic turf multi-purpose field at Womble Park?

The field is divided into quadrants, and from one to all four quadrants are available for rental. Free, open play is also permitted during scheduled free play times and when rentals occupy only a portion of the field. To protect the field, gates are locked except during Town programs, rentals and scheduled free play. Rental and Free Play Information

3. Do I need to rent a picnic shelter?

Yes, if you would like to use our picnic shelter for your event or gathering you will need to reserve it in advance. Unless you have a reservation, shelters are available to the public on a first-come, first-served basis. For Veterans Park or Womble Park shelters, please contact the W.E. Hunt Recreation Center at (919) 557-9600 for details, pricing and available dates. For the Bass Lake shelter, please contact Bass Lake Park at (919) 557-2496. Click here for more information.

4. How can I register for a program?

For programs, we offer three ways to register: in person, online by mail. Click here for more information.

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Planning & Zoning

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1. How can I learn more about new development projects in Holly Springs?

Information regarding new development projects is located on the What’s Coming to Town? page. This webpage includes location maps and site plans for all recently submitted residential and non-residential development projects. In addition, you may register for the HSPlanning email list to receive development project updates and information regarding other Department of Planning and Zoning activities.

2. What type of permit is required for sheds and other accessory structures?

All accessory structures such as sheds, decks, patios, garages, driveway expansions, etc. are subject to setback, height, and size restrictions specified in the Town of Holly Springs Unified Development Ordinance in addition to North Carolina State Building Code requirements.

A structure with any dimension less than or equal to 12 feet requires a Unified Development Ordinance Permit from the Department of Planning and Zoning. A building permit (residential | non-residential) from the Code Enforcement Department is required for any structure with any dimension greater than 12 feet. For electricity, an additional permit is required. Regardless of size, any deck or gazebo is required to obtain a permit from the Code Enforcement Department.

3. What type of signage is permitted in Town, and where can I get a permit?

A variety of signage is permitted throughout Town and is subject to the regulations found in Unified Development Ordinance Section 7.03 as well as any approved Master Sign Plans.
Signage sizes, heights, and locations vary by zoning district, developments, and type of sign. A sign permit application is required to be submitted to the Department of Planning and Zoning for all signage on private property.

Please contact the Code Enforcement Department for information or to request a sign permit application packet for signs in the right-of-way.

4. Who can verify my address?

To verify an address or acquire an address for new construction, contact the Department of Planning & Zoning at (919) 557-3908.

5. What is the Board of Adjustment?

The Board of Adjustment is an eight-member citizen board that is appointed by the Town Council. Four members and two alternates live inside the Town limits. One member and one alternate live within the Town's extraterritorial jurisdiction.

The Board of Adjustment conducts public hearings and renders rulings on variances from the Town’s zoning regulations, appeals to zoning decisions made by the Department of Planning & Zoning staff, and appeals of determinations made by the Environmental Appeal Committee.

The board has quasi-judicial powers and acts separately from the Town Council. This means that all board decisions are final and that any appeals go directly to the 10th District Superior Court.

The board meets at 7 p.m. the second Tuesday of each month in the Town Hall Council Chambers at 128 S. Main Street. The meetings are open to the public. However, public input on agenda items must be received through sworn testimony.

Members are appointed on a rotating schedule to three-year terms by the Town Council for in-town members and by the Wake County Board of Commissioners with a recommendation by the Town Council for ETJ members. If a seat is vacated, a new member is appointed mid-year to fill the remainder of the term.

Click here for more information and a listing of the current Board of Adjustment members.

6. What is a landscape buffer or easement?

Any landscape buffer or landscape easement located on a lot adjacent to a perimeter street or a boundary of a subdivision, as established by the preliminary plan for the subdivision, shall be maintained by the owner of the lot at all times in compliance with the requirements established by the preliminary plan or Section 7.01 of the UDO.

Dead or diseased trees or shrubs located in a landscape buffer or landscape easement shall be removed and replaced with appropriate trees or shrubs, subject to the approval of the director of Planning & Zoning. Before any removal, relocation, replacement or other alteration to the plant materials located in a landscape buffer or landscape easement, the work must be approved, in writing, by the applicable homeowners association, if any, and the Town of Holly Springs.

Removal of or damage to a buffer can result in fines. For information on Environmental Buffers (such as: Bass Lake, Neuse River, Cape Fear, etc.) please contact the Department of Engineering at (919) 557-3938.

7. What is the Comprehensive Plan?

Vision Holly Springs, the Town's Comprehensive Plan, serves as a policy guide on future land use; transportation; parks, recreation and open space; community character; business development; community facilities; infrastructure and utilities; and natural resources. The Comprehensive Plan is the primary tool that the Town staff, Planning Board and Town Council use in deciding priorities for public investment. Click here to view Vision Holly Springs.

8. I want to install a fence, what do I do?

While no permit is required to construct a fence, there are several requirements that pertain to the design, placement, and construction of fences and decorative walls. Any fences that do not comply with these requirements will have to be relocated. (Note also that decorative walls more than 4 feet tall and all retaining walls require review and/or permits from both the Engineering and Code Enforcement departments).

Height: No fence shall exceed a height of 6 feet in any side or rear yard or 4 feet in any front yard. In certain locations, fences may be 10 feet in height; please contact the Department of Planning & Zoning for detailed information.

Setbacks: Although the Town does not have a setback requirement for fences, it is recommended to place the fence a few inches inside your property line so that you do not infringe on your neighbor's property. Fences and walls placed on corner lots have special setback regulations. Please contact the Department of Planning & Zoning for setback regulations and the Department of Engineering for sight distance regulations.

Appearance: The finished side of a fence must face outward from the property it is built upon. If the fence is chain link and is located in the front yard, it must be black-vinyl coated.

Utility Easements: Fences or other permanent structures cannot be placed on any utility easement (water, sanitary sewer, drainage, etc.) or greenway easement. Be cautious of underground utilities and easements for electric, gas, phone, cable, etc.

Many lots have these easements located on them. Check the plot plan you received at the closing of your home or call the Department of Engineering to assist you with determining where those easements are located on your property.

Utility Lines: Underground utility service lines such as electric, gas, phone, cable, etc. also exist on all lots. Call 1-800-632-4949 or 811 (NC Locate) for locating these utilities prior to any digging.

For additional information on easements, contact the Department of Engineering. Check your homeowner's association for special restrictions in your neighborhood. If you have questions or would like a planner to review your plans, contact the Department of Planning & Zoning at (919) 557-3908.

9. Can I run a business from my home?

Prior to starting a home-based business or running a home office within the Town of Holly Springs or its extraterritorial jurisdiction, you must register your home occupation to verify that it will be in compliance with the Town's Unified Development Ordinance. The ordinance prohibits outside storage and the display of goods, limits signs, and regulates the number of employees and customers allowed, as well as the amount of space that is being used within the home for the business. Some home occupations require approval by the Town Council. For more information and a Home Occupation Registration Packet, contact the Department of Planning & Zoning at (919) 557-3908.

10. What is the Planning Board?

The Planning Board is an eight-member citizen advisory board appointed by the Town Council. Seven members live inside the Town limits. One member resides within the Town's extraterritorial jurisdiction (ETJ).

The Planning Board reviews and makes recommendations to the Town Council on all proposals for rezoning, various development-related requests, and amendments and additions to the Town’s zoning regulations and comprehensive plan. The Planning Board has no judicial or final decision authority but provides guidance to the Town Council on those requests.

The Planning Board meets at 7 p.m. the fourth Tuesday of each month in the Town Hall Council Chambers at 128 S. Main St. Meetings are open to the public. However, the Planning Board does not hold any public hearings during their regular meetings and is not required to hear comments from the general public. Planning Board members are also requested to attend various Town Council meetings on a rotating schedule at 7 p.m. the first and third Tuesday of the month as needed.

The Town Council appoints in-town members of the Planning Board on a rotating schedule to three-year terms. The Wake County Board of Commissioners appoints ETJ members upon recommendation by the Town Council. If a seat is vacated, a new member is appointed mid-year to fill the remainder of the term.

Click here for more information on the Planning Board and a list of current members.

11. Can I put a hot tub or swimming pool on my property?

Yes. Swimming pools and hot tubs must be enclosed by a fence not less than 4 feet in height with a self-closing and self-latching gate or a safety pool cover meeting Town regulations. A permit from the Department of Code Enforcement is required.

For additional information regarding specific regulations and setback requirements or permits, please contact the Department of Planning & Zoning. Swimming pools, both above and in-ground, may be constructed on any lot with a single-family home. For information on setbacks and permits contact the Department of Planning & Zoning. Additional permits also may be required and obtained through the Department of Code Enforcement.

12. What is the Unified Development Ordinance?

The Unified Development Ordinance (UDO) contains the Town’s zoning and subdivision regulations. The UDO provides the specific regulations for new development including setbacks, landscaping, buffers, appearance, signage and lighting requirements, as well as the Town’s development review processes. The UDO was adopted by the Town Council in October, 2002, and became effective on November 8, 2002.

Click here to view the Unified Development Ordinance.

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Police

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1. When do I call 9-1-1? And what is the non-emergency number?

Call 9-1-1 only for emergency situations where immediate police, fire or EMS assistance is needed. When calling 9-1-1, be prepared to provide the address or location and a brief description of the nature of the emergency. For non-emergency situations, call (919) 557-9111. Both numbers are available 24 hours, everyday.

2. How may I obtain a copy of a police report?

The Records Division is located at:

750 Holly Springs Road

Holly Springs, NC 27540

To obtain copies of incident and arrest reports contact (919) 552-7110. To obtain copies of accident reports visit the North Carolina Division of Motor Vehicles.

3. Do you offer child car seat inspections?

By appointment only, arrange for assistance from a Holly Springs police officer certified to install and inspect child restraints and car seats. To schedule an appointment, please call (919) 577-3113.

4. Where can I have my fingerprints taken and a criminal background check done?

Fingerprinting and criminal background checks are done at the Wake County City County Bureau of Identification located at 3301 Hammond Road, Raleigh NC. The agency's number is (919) 856-6300.

5. Where can I get more information on registering a firearm, obtaining a permit to purchase a firearm, or obtaining a concealed carry permit?

Contact the Wake County Sheriff’s Office at (919) 856-6900.

6. Can I drive a golf cart on the street?

Effective July 1, 2015, licensed drivers 18 and older may operate a golf cart on public streets with a posted speed limit of 25 mph or less under certain conditions. The cart must be registered with and permitted by the town. Read the requirements

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Reclaimed Water

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1. What is reclaimed water?

Reclaimed water produced at the Town’s Utley Creek Water Reclamation Facility is wastewater that has been processed through advanced treatment systems to meet stringent standards mandated by the State of North Carolina. Reclaimed water can be used for irrigation and is a “green” product because it minimizes the amount of potable water that must be produced to meet the Town’s water demands.

Reclaimed water is safe, and contact with it will not harm people, pets or property; however, use is regulated by the State of North Carolina to minimize direct human contact. Reclaimed water systems are proven technologies that have operated for years in other towns and states.

2. How can we use reclaimed water?

Residential and business customers may use reclaimed water for landscape irrigation, especially in irrigation systems designed or converted to comply with the Town’s reclaimed water irrigation requirements. Reclaimed water also can be used for other purposes, but most customers use it only for irrigation.

Bulk reclaimed water also is available. An account, permit and special bulk water training are required to use bulk amounts of reclaimed water. Contact the Water Quality Department at (919) 552-5920 to determine if your business can benefit from reclaimed water.

3. Can I water my vegetable or herb garden with reclaimed water?

No. The reclaimed water may not be used to water any edible crops. This includes vegetables, fruits and herbs.

4. Can I use my reclaimed water to wash my car, power wash my house, etc.?

No. The only access to reclaimed water in residential areas is through the irrigation system. Our state permit does not allow any hose connections (above-ground or below-ground) in the distribution system.

5. Are there any restrictions on irrigating with reclaimed water?

There are no day or time restrictions, but irrigation must be done in a way that prevents runoff into storm sewers, streams and ponds. We suggest watering two or three times a week no more than 20 minutes per area to reduce runoff into creeks and storm drains, which flow directly into nearby waterways.

6. How can I get reclaimed water?

The Town's reclaimed water system delivers to customers connected to the system in the service area west of N.C. 55. Click here for a map of the service area, which shows where connections to the reclaimed water system could be built.

For residents: Properties that have reclaimed water available have two water meter boxes at the street. The potable water service has a standard gray metal-colored lid. The other meter box with a purple lid is for reclaimed water service.

• If you have a reclaimed meter box and already have an irrigation system, it is connected to the reclaimed water system.


• If you have a reclaimed meter box and want to install an irrigation system, contact the Town Code Enforcement Department at (919) 557-3915. You will need to apply for a permit to connect to the reclaimed water system.

For businesses and property owners along reclaimed water lines: To connect to the reclaimed water system, contact the Department of Public Works at (919) 552-5920 to arrange for an irrigation tap.

For developers building in the service area: For information about extending reclaimed water to your property, contact the Engineering Department at (919) 557-3938.

7. What are the reclaimed irrigation system requirements?

•Must be permitted by the Town of Holly Springs.
•Reclaimed irrigation systems have been specially designed for distributing reclaimed water. Changing the programming or heads in your system should be performed only by a licensed irrigation contractor in order to ensure that Town and State requirements are met.
•The rainfall sensor also must be connected and functional at all times.

8. Why do I need a permit?

North Carolina requires the Town to review and approve all use of reclaimed water. After customers and homeowners read and sign an informational packet about how to use reclaimed water, they may be permitted to use it.

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Streets & Utilities

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1. If I want to do some work in my yard and do not know where my utility services are located, how do I get someone to locate my utilities?

Call the North Carolina One-Call Center at (800) 632-4949 or 811. The center will take your information and contact member utility companies to locate utilities in your yard. The Town of Holly Springs is a member of this organization; therefore, the Town would locate Town-maintained utilities within 48 hours.

2. Who do I contact about repairing a pothole in the road?

Some roads (including those listed below) within the Town of Holly Springs are maintained by the state. For these larger roads, please report potholes to the North Carolina Department of Transportation by submitting an online form or by calling (919) 733-4768. For local neighborhood roads, contact the Public Works Department at (919) 552-5920.

State-maintained roads

• Holly Springs Road
• Sunset Lake Road
• NC 55
• Bass Lake Road
• Avent Ferry Road

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Trash & Recycling

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1. How do I get a replacement trash or recycling bin?

Call Public Works at (919) 552-5920. Public Works will contact Waste Industries at (919) 662-7100 on behalf of the resident, and Waste Industries will repair or replace the bin.

2. I am a new resident. How do I get rid of my moving boxes?

The Town will pick up a maximum of seven boxes at no charge for residents. Break down all boxes, and place the boxes beside your curb the night before your scheduled pick-up. All packing materials need to be placed in your trash cart.

3. What can and cannot be thrown in my trash cart?

Only household trash, preferably bagged, should be placed in your trash cart. Bagging helps keep your cart clean and reduces windblown litter. Do not place yard waste, brush or any construction debris in your cart. Automotive parts, tires, hazardous waste, hot ashes and corrugated cardboard are also prohibited. You should continue to place recyclables in the labeled recycle bin for collection.

4. What do I do with corrugated cardboard?

Break down corrugated cardboard into 2x3-foot sections and place them under your recycling bin the day of your trash pickup. You can also take flattened boxes to the Wake County Convenience Center located at 6000 Old Smithfield Road.

5. What do I do with items that cannot be thrown in my trash cart?

Yard waste and brush is collected curbside weekly. Construction debris and large items can be taken to the Wake County Convenience Center located at 6000 Old Smithfield Road. Tires and hazardous waste can be taken to the South Wake multi-material drop off center located next to the Convenience Center. Hazardous waste can be dropped off Monday through Saturday, 7 a.m.-4 p.m.

6. Will Waste Industries pick up extra bags outside of my rolling trash container or extra recyclables outside of my recycling bin?

As a courtesy, Waste Industries' drivers may occasionally pick up extra bags of trash or extra recycling items placed at the curb. However, if you have consistent or excessive quantities of solid waste, contact our Finance Department at (919) 557-2923 to request additional containers. Or, to arrange a special pick-up fee directly through Waste Industries, call (919) 662-7100.

Another alternative for disposing of excessive household trash and recycling is to use the Wake County Convenience Center located at 6000 Old Smithfield Road.

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Water Quality

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1. I smell an odor like sewage near my house/neighborhood. What do I do?

Report the odor, which may be indicative of an issue with the sewer collection system, to the Public Works Department during office hours at (919) 552-5920. After hours, please call (919) 552-6221.

2. Does our drinking water contain fluoride? If so, how much and can it be harmful to our health?

Fluoride is added to our drinking water supply at the water treatment plant. It is added to promote strong teeth. The maximum contaminant level for fluoride is set by the EPA at 4 mg/L. Harnett County fluoride levels average 0.71 mg/L, well below levels set by the EPA.

3. Is our water considered hard or soft? What is the average hardness in terms of mg/L and grains?

Our water is considered moderately soft. Our water usually averages between 30-50 mg/L hardness as calcium carbonate or 1.75-2.92 grains of hardness per gallon.

4. Is our water treated with chlorine or chloramines?

Our water is treated with chloramines for 11 months out of the year. During the month of March, Harnett County Public Utilities, along with other municipalities in North Carolina, switch from chloramines to chlorine in an effort to “purge” the water distribution system. While both chlorine and chloramines are effective agents for disinfection of our water, chloramines last longer in the system while chlorine is a stronger disinfectant. By making the switch once annually, we preserve the integrity of the water quality and protect human health.

5. What can I do with my used cooking grease or oil?

Don't pour any grease or fryer oil down the drain. Anytime you need to dispose of oil used for cooking, pour it back into the container it came from and take it to the South Wake Landfill household hazardous waste drop off, just off N.C. 55 at 6130 Old Smithfield Road. Click here for more information on the county landfill.

Grease from animal products (sausage, bacon, ground beef) can be collected in an old can or jar and thrown away in the garbage.