Holly Springs 311 FAQs

  1. What is 311?

Holly Springs 311 is a non-emergency phone number and digital interface that helps our community request service from the Town. Holly Springs customer care staff are happy to assist you during business hours, 8 a.m.-5 p.m. Monday-Friday.

When you call or request service online, Holly Springs 311 customer care staff will work to make sure your question is answered or your request is resolved as quickly as possible. If Holly Springs 311 customer care staff are unable to fulfill your service request on the spot, they will help you get connected with the Town employee or external agency that can best help.

  1. What types of concerns can Holly Springs 311 address?
  1. Who can call 311?
  1. Can I call 311 from my cell phone?
  1. What is the difference between 311 and 911 calls?
  1. When are 311 staff available to help?
  1. Why does Holly Springs need a 311 service?
  1. What if I can’t get through to 311?
  1. How do I check the status of a service request I submitted?
  1. Can I submit anonymous service requests?