About Water Leaks

Sometimes, a water leak, running toilet, or dripping faucet is discovered when an unusually high bill is received. Common causes for high bills include:

  • Running toilets - How to check (See Answer #1.)
  • Leaks between your water meter and the home.
    • Leaks between the meter and the home are the customer's responsibility.
    • Leaks between the meter and the street do not affect the meter reading, since the leaking water does not pass through the meter. 
    • Please report waterline breaks between the meter and the street at (919)-557-3925, option 7.

Interested in being notified of a potential water leak before you receive a bill?

  • Sign up for WaterSmart to view and track your water usage, and make sure to set up notifications for issues like potential leaks.
  • The portal is offered at no additional cost to customers as a way to help preserve a valuable natural resource while improving service.