Payment Options

Paying Online

Visit Holly Springs Pay Online

New Users

Create a new login profile for utility online access:

  • Visit and click the Create user profile link.
  • Enter your account number and the last name associated with your account. Click Confirm account.
  • Enter a new username and password, as well as your email address. Click Register.

An email with an account activation link will be sent to you. Click the link in the email to complete the process. You will be able to log in with your new username and password.

Sign up by logging into your utility account and choosing the eBill Only option.

Other Ways to Pay

Bank Draft

Sign up by submitting the Bank Draft Form along with a voided check by any of the options below. Utility bills are drafted on the 21st of each month from a checking or savings account. There is no charge for this service, and you will never have to pay late fee.

  • Fax to (919)-557-7407
  • Email
  • Mail to Town of Holly Springs

Automated Phone System

Pay with a MasterCard, Visa or Discover credit or debit card at (919) 557-3925. Press option 1. Please have your account number ready.


Send payment to the address shown on the return envelope.

Pay in Person

Visit the Finance office on the first floor of Town Hall, at 128 South Main St. and pay by cash, check, money order, Visa, MasterCard or Discover. 

Drive Through Mail Box

Drop off your payment with your bill in a sealed envelope at the drop box in the side parking lot next to Town Hall.

Payment Extension

  • To qualify for a payment extension you must be a utility customer for at least 12 months. If you are unable to pay your past due water bill and would like an extension on the due date, call Customer Service by the 14th of the month at (919) 557-3925. Press option 8 to set up a payment arrangement over the phone. 
    • Payment extensions must be arranged by the 14th of the month, either in person at the Finance office in Town Hall or over the phone.
  • Payment extensions require the entire balance due to be paid by 5 p.m. on the day before the last business day of the month. If you fail to pay by then, you forfeit the agreement. 
    • The water will be turned off the same day, and an additional $35 fee must be paid along with the total balance for service to be restored. No second notice will be given. If you fail to honor the payment extension, you cannot receive another extension for 12 months.
  • Payment extensions may only be paid by cash, credit card or money order. No checks will be accepted. Click Here to fill out the form online.
  • You also can request payment extension by emailing