Online Utility Access Change Brings Increased Security and Flexibility !
Beginning Friday, Nov. 9, Holly Springs utility customers who access their accounts online will need to create a new username and password. In addition to the increased security this utility billing software update brings, customers also will benefit from more flexibility. They now can create a unique username and password instead of having to use an account number and their last name to log in, as was previously required.
To create a new login profile:
• Visit www.hollyspringsnc.us/payonline beginning Friday November 9th and click the “Create user profile link.”
• Enter your account number a nd the last name associated with your account. Click “Confirm account.”
• Enter a new username and password, as well as your email address. Click “Register.”
• An email with an account activation link will be sent to you. Click the link in the email to complete the process. You will be able to log in with your new username and password.
Sign up for eBill by login into your utility account eSuite and choosing eBill Only option.
Sign up for bank draft by submitting the Bank Draft Form along with a voided check by any of the options listed below. Utility bills are drafted on the 21st of each month from a checking or savings account. There is no charge for this service and you will never have to pay late fee.
Mail to Town of Holly Springs Finance Department at P.O. Box 8 Holly Springs, NC 27540
Pay online through our secure website using your account number.
Pay through our automated phone systemwith a MasterCard, Visa or Discover credit or debit card. Call (919) 557-3925. Press option 1. Please have your account number ready.
Mail your payment to:
P.O. Box 8
Holly Springs, NC 27540
Pay in person at the Finance office located on the first floor of theTown Hall at 128 South Main St. and pay by cash, check, money order, Visa, MasterCard or Discover.
Payment Extension
To qualify for a payment extension you must be Utility customer for at least 12 months. If you are unable to pay your past due water bill and would like an extension on the due date, you can call Customer Service by the 14th of the month at (919) 557-3925, press option 8 to set up a payment arrangement over the phone. Payment extensions must be arranged by the 14th of the month either in person at the Finance Department in Town Hall or over the phone.
Payment extensions granted require the entire balance due to be paid in full by 5pm on the day before the last business day of the month. If you fail to pay by 5pm on the day before the last business day of the month, you forfeit the agreement, the water will be turned off the same day, and an additional $35 fee will be added that must be paid along with the total balance in order to have water service restored. No second notice will be given. If you fail to honor the payment extension, you will not be eligible for another extension for 12 months.
Payment extensions may only be paid by cash, credit card or money order. No checks will be accepted.