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Finance Department
Are you a new resident needing to set up a utility account? Download a utility application and submit the completed form to the Finance Department by any of these options:
Finance Department
919) 557-3920 or debbie.mann@hollyspringsnc.us
919) 557-3922 or gloria.heggie@hollyspringsnc.us
Town of Holly Springs utility service includes water, sewer, garbage and recycling. A $5 non-refundable service fee and a refundable meter deposit are required to begin service. The meter deposit rates are as follows:
Residence-Owned $45, plus $5 non-refundable service fee
Residence-Rental $80, plus $5 non-refundable service fee
Commercial Business $70, plus $5 non-refundable service fee
Service connections are made within 24 hours for accounts established Monday through Thursday. To establish an account on Friday, please visit the Finance Department by 3 p.m. if you need service connection that day.
Finance Department
919) 557-3920 or debbie.mann@hollyspringsnc.us
919) 557-3922 or gloria.heggie@hollyspringsnc.us
See the fee chart for water and sewer costs, which vary depending on the amount used.
Water, sewer and garbage bills (utility bills) are mailed monthly on the first working day of each month for the previous month's service based on usage. The bill is due by the 25th of each month.
Residential utility bill rates:
- Water: $10.50 monthly access fee, plus usage fee
- Sewer: $10.50 monthly access fee, plus usage fee
- Second Meter: $10.50 availability plus usage fees
- Reuse Meter: $5.25 plus usage
Solid waste fees:
- Garbage service: $8.75 per month
- Recycling service: $3.65 per month
- Yard waste service: $2 per month
If you have a question about your bill, please contact the Finance Department. Town staff will re-read your meter or check for leaks, if necessary. Any bill adjustment will be made afterward.
For leaks, only the sewer portion of your bill will be adjusted after you provide documentation that the leak has been repaired.
Finance Department
To pay with credit card via telephone: (919) 557-2923
For additional information: (919) 557-3912 or kelly.caviness@hollyspringsnc.us
Automatic Deduction: Set up bank draft service, which automatically deducts the amount of the utility bill on the 21st day of each month from a checking or savings account. There is no charge for this service.
Download and submit the completed form with a voided check or deposit slip to the Finance Department by any of these options:
- Faxing to (919) 557-7407
- E-mailing to cindy.rose@hollyspringsnc.us
- Delivering to the Finance Department on the first floor of Town Hall at 128 S. Main St.
- Mailing to Town of Holly Springs Finance Department at P.O. Box 8, Holly Springs, NC 27540
Credit Card: Payments may be made over the telephone or in person with a MasterCard, Visa or Discover credit card. Call (919) 557-2923.
Drop-Off Box: Payments may be dropped off at any time in the drop box located in the Town Hall parking lot.
In Person: Payment may be made in person at the collection desk in Town Hall, located at 128 S. Main St., Monday through Friday, 8 a.m. to 5 p.m.
Mail: Payments may be mailed to PO Box 8, Holly Springs, NC 27540.
Online:
Click the water drop icon to register for this free and secure service online. Then pay  with your Visa or MasterCard debit or credit card. You can choose to have your bill e-mailed rather than receive a paper bill. Find information about your account online, including
gallons used and any late fees. Account balances are updated daily.
Finance Department
Utility customers who have had utility service with the Town of Holly Springs for at least 12 months are eligible for a waiver of a utility bill late fee. To waive a late fee, no other late payments can have been made within the past year of service.
Customers are eligible again for a waiver of a late fee after one fiscal year from the last request. Requests for late fee waivers must be made in writing. The waiver request must be received within 30 days of assessment.
Download and complete Request for Waiver of Late Fee form to submit to the Finance Department by any of these options:
Finance Department
Any Town utility customer who owns his/her home and has been a Town utility customer for a minimum of 12 months with no more than one late fee charged to the account during the most recent 12-month period can request a refund for the residential water meter deposit.
Download a Request for Water Meter Deposit form and submit the completed form to the Finance Department by any of these options:
Finance Department
To stop utility service, download a Utility Disconnection Application and submit the completed form to the Finance Department by any of these options:
Forms are also available at Town Hall. The Finance staff will print your final bill on the last working day of the month.
Finance Department
919) 557-3920 or debbie.mann@hollyspringsnc.us
919) 557-3922 or gloria.heggie@hollyspringsnc.us
Building Code Enforcement Department
(919) 557-3914
Public Works Department
(919) 552-5920
Town policy requires all irrigation systems be equipped with a backflow prevention device. A separate irrigation/sprinkler meter is required.
For more information on setting up a separate meter, contact the Department of Finance or the Department of Building Code Enforcement, or click here for the Water Meters-Irrigation/Sprinkler entry.
For more information about backflow prevention devices, contact the Department of Public Works or click here to see the Backflow Prevention Devices entry.
Engineering (919) 557-3938
Building Code Enforcement (919) 557-3914
Town policy allows wells for irrigation purposes if they meet specific criteria. Irrigation wells must also be approved by Wake County. Contact the Department of Engineering for information on irrigation well requirements.
Contact the Department of Building Code Enforcement for permit information.
Public Works (919) 552-5920
Engineering (919) 552-3938
To establish new utility services to a residence or property where there was no pre-existing connection, contact the Department of Public Works or the Department of Engineering.
Public Works (919) 552-5920
After hours and holidays (919) 552-6221
When a sewer blockage occurs, contact the Department of Public Works Monday through Friday, 8 a.m. - 5 p.m. After hours or on holidays, call (919) 552-6221.
The Town will access the system to determine if the blockage is on the Town's side or the property owner's side of the sewer line. The Town will clear blockages that occur on the Town's side of the sewer line, defined generally as the main sewer line, or the sewer service from the main sewer line to the sewer clean-out pipe. The sewer clean-out is typically a white, vertical, capped, 4" PVC pipe that is located at the edge of the right-of-way and provides direct access to the sewer system. Homeowners are responsible for blockages that occur in the portion of the sewer service located between the sewer clean-out pipe and the dwelling. If there is no sewer clean-out pipe at the edge of the property, the homeowner is responsible for blockages that occur anywhere in the sewer lateral.
Fats, Oil & Grease Control
The Town will waive the sewer charge if the customer contacts the Finance Department beforehand and follows the procedure for documenting how much water is used to fill the pool.
- 24 hours in advance, call customer service at (919) 557-3920 or (919) 557-3922 to request a sewer charge waiver. A Public Works technician will come to the home to read the water meter before fill-up.
- Fill the pool, taking up to 3 days but finishing before 4 p.m. on Friday. A technician will return to read the meter again and determine how much water was used.
The first time you request a sewer charge waiver, provide documentation on the size of the pool and capacity in gallons. Each time you fill your swimming pool, the technician must read the meter beforehand, then re-read it before the weekend.
Public Works (919) 552-5920
Utility easements are for the purpose of maintaining the Town's water and sewer system. These easements must be kept free of tall vegetation, fences, structures, etc. Annually, the Department of Public Works traverses the easements for the purposes of inspecting, clearing and mowing.
NC One Call (800) 632-4949
Public Works (919) 552-5920
To request utility locates, call the NC One Call service at (800) 632-4949. The Town utility locator's staff responds to request tickets that are generated by the NC One Call service.
Water Quality (919) 577-1090
Wastewater Environmental Compliance Laboratory (919) 577-2273
Engineering (919) 557-3938
The Town's Wastewater Environmental Compliance Laboratory performs analysis for compliance with state and federal regulations for the Town's 1.5 million gallons-per-day (mgd) wastewater treatment facility located on Utley Creek. For information about water or wastewater analysis, water quality, wastewater treatment process or to schedule a tour of the laboratory facilities, contact the wastewater laboratory. Or, click here to view the annual Wastewater Performance Report.
For information on the Town's current and future plans for wastewater expansion, contact the Department of Engineering.
Finance (919) 557-3920 or (919) 557-3922
See Utility Bills.
Water Conservation page
Public Works (919) 552-5920
After hours and holidays (919) 552-6221
Obvious or suspected water leaks should be reported immediately to the Department of Public Works. Leaks on the yard-side of the meter are the responsibility of the water customer. Leaks on the street-side of the water meter do not affect the reading on your meter because the water does not flow through the mechanism. Repair of leaks on the street-side of the meter is the responsibility of the Town. please report any waterline breaks or suspected leaks on the public side of the meter to the Public Works office.
Once the leak has been repaired on the water customer's side, contact Finance because an adjustment may be made to the sewer portion of the bill. An adjustment is computed based on your most recent six months of water usage and compared to the period of the leak. A copy of the repair bill and a letter stating the nature of the leak should be sent or brought to the Finance Department for an adjustment.
Public Works (919) 552-5920
Call Public Works to report damaged or broken water mains or to arrange for tapping into a Town water main for service. Tampering with the Town's water distribution and/or wastewater treatment network is punishable by fine.
Public Works (919) 552-5920
To report a broken meter box or missing lid, or for more information about water meter boxes, please contact the Department of Public Works.
Finance (919) 557-3920 or (919) 557-3922
Public Works (919) 552-5920
Primary water meters (and other 3/4" meters) are supplied by the Town for the cost of the meter deposit. For larger meters, the Department of Public Works shall make a determination on the type of meter required, and the cost for the meter is incurred separately by the customer.
Irrigation meters are available for automatic systems used for lawn and landscaping irrigation. Customers are not charged wastewater fees for water flowing through the irrigation meter. Installation of an irrigation meter requires a tap into the Town's water main. Contact the Finance Department for costs and information.
Water Meter Installation (Household and Irrigation)
After a resident establishes or changes an existing water and sewer account with the Finance Department in Town Hall, the Public Works Department activates or installs water meters for customers. The department then takes monthly readings from each water meter for calculation of a customer's monthly water and sewer bill. The department uses "touch-wand" technology, a virtually error-free system, for reading water meters and calculating monthly bills. The information collected by scanners from meters is downloaded into the Finance Department computers, and bills are computed.
If you have questions about your water bill, call the Finance Department. The most common cause for unusually high water bills are running toilets or waterline leaks between the meter and the residence. Leaks on the yard-side of the meter are the responsibility of the water customer. Leaks on the street-side of the water meter do not effect the reading on your meter because the water does not flow through the mechanism. Repair of leaks on the street-side of the meter is the responsibility of the Town. Please report any waterline breaks or suspected leaks on the public side of the meter to Public Works Office
There are two basic types of water meters:
- Primary water meters measure water usage flowing into the residence or business/office. The figures collected from these meters are used to charge customers for the water used, as well as for wastewater treatment of that used water. Water charges are set according to the amount used.
- Irrigation meters are an option if a resident wishes to use an automatic sprinkler system for lawn and landscaping irrigation. The irrigation meter measures only the water flowing through the mechanism and does not carry the wastewater charge. Installation of a new irrigation meter requires a tap into the Town's water main. Call Finance for additional information.
Water Quality (919) 577-1090
Public Works (919) 552-5920 or (919) 557-3922
Finance (919) 557-3920
Engineering (919) 557-3938
Night and holiday emergency water and sewer issues (919) 552-6221
The Department of Water Quality is responsible for the maintenance of all water and wastewater (sewer) facilities. The Department of Public Works is responsible for the maintenance of all water and sewer distribution and collection lines. The Finance Department is in charge of water/sewer (utility) accounts, including billing, water connections and water disconnections. For more information on water/sewer (utility) bills, see the Utility Bills entry. For information on utility extension policies, call the Department of Engineering.
Water Quality (919) 577-1090
The Town secures its potable drinking water from both the City of Raleigh and from Harnett County.
A 16" transmission line along Holly Springs Road conveys water from Raleigh. This drinking water originates in Falls Lake, is purified at the water treatment plant in Raleigh and is then piped into Holly Springs. The arrangement is for a 1.2 million gallon per day allocation. However, Holly Springs has sharply reduced how much it buys from Raleigh to help conserve Falls Lake.
The Town's largest water supply originates from the Cape Fear River in Harnett County. The water is purified at a water treatment plant in Lillington and then conveyed via a 36" transmission line into Holly Springs. The Town is allocated 2.0 million gallons of water per day from Harnett County, with potential of up to 10 million gallons of water per day.
See the Wastewater Treatment for information on water treatment.
See the Water Supply entry for information on water sources.
Water Quality (919) 577-1090
Any changes or problems with drinking water (discoloration, taste or odor) should be reported to the Water Quality Department.
The Town's annual Consumer Confidence Report (CCR) is available for review in the Town Clerk's Office in Town Hall, 128 S. Main Street. Or, click here to download the report. Contact the Department of Water Quality for more information.
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