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A-Z Services Guide An alphabetical listing of information on local services and issues, from abandoned cars and vehicles to zoning violations. Click on the first letter of the topic in which you are interested.
A | B | C | D | E | F | G | H | I | J | K | L | M Wake County Public School System (919) 850-1600 Sedimentation and Erosion Control Program The Sedimentation and Erosion Control Program regulates and permits land disturbance and grading operations within the Town. Contact the Department of Engineering for more information. Senior Programs The Department of Parks & Recreation offers a variety of leisure programs for senior citizens. Call the department for detailed information, or click here visit the Parks & Recreation website. Sewer Blockage See the Water & Sewer entry on sewer blockages. Sewer Use Ordinance In 2003, the Town approved an ordinance geared primarily toward commercial utility customers that restricts the amounts of grease, sand solids and pollutants utility customers can empty into the municipal wastewater collection system. The ordinance requires some utility customers to intercept or treat the pollutants before they enter the Town’s wastewater collection system. Because pollutants can interfere with wastewater collection and treatment, by restricting the amounts of pollutants emptied into the system, the ordinance helps to protect water quality while maintaining an effective wastewater collection and treatment system and adhering with state and federal laws. Click here to download the entire ordinance as a pdf file. For information on residential sewer use, click here. Sheds See the Accessory Buildings and Structures entry. Sidewalks Requests for sidewalks or sidewalk repairs can be made by calling the Department of Public Works. Signs The Town of Holly Springs sign ordinance was adopted to regulate and control signs and their placement throughout the planning jurisdiction of the Town. A sign permit is required for nearly all signs. Contact the Department of Planning & Zoning for additional information or to request a sign permit application packet for signs on private property, or contact the Department of Building Code Enforcement for information or to request a sign permit application packet for signs in the right-of-way. Contact the Department of Engineering for information on site distance restrictions on placement of signs near intersections. Traffic-control signs are installed by the Department of Public Works at the direction of the Town Council on the recommendation of the Department of Engineering and the Department of Public Safety in accordance with specific criteria. To request a traffic-control sign, call the Department of Engineering at (919) 557-3938. A traffic study will be conducted in cooperation with the Police Department, and recommendations will be made by staff to the Town Council for consideration. Street signs are installed in accordance with national standards for the location and installation of street signs. Street signs on roadways maintained by the NC Department of Transportation (NCDOT) (roadways with "S.R." or state road numbers) are installed and maintained by the NCDOT. Street signs for Town streets are installed and maintained by the Holly Springs Department of Public Works. To report missing or damaged street name signs, call the corresponding agency.
Snow & Ice Removal Before a Storm - Depending on the weather forecast and current conditions, Public Works Department trucks are prepared with snow plows, sand and/or salt spreaders.
The Town cannot be responsible for any damage resulting from snow removal operations to fences, mailboxes, basketball hoops, bike/skateboard ramps, etc. that are too close to the roadway. The Town's Inclement Weather Response Plan also covers other types of weather. Special Events Holly Springs Parks and Recreation offers a variety of special events throughout the year. For more information, contact the Department of Parks and Recreation. Speed Bumps The Town Council has adopted a policy for the placement of speed bumps (also known as traffic calming devices) in some streets. Contact the Department of Public Safety for more information and to initiate a request for speed bumps. Storm Drains Storm drainage systems within Town street rights-of-way are maintained by the Town. Storm drainage systems outside Town street rights-of-way are the responsibility of the property owner. For public right-of-way maintenance issues and to report clogged, non-functioning or damaged storm drains, contact the Department of Public Works. Do not place grass clippings, leaves, brush, etc., that would restrict water flow in the street curb/gutter area. Instead, place yard waste on the edge of your front yard and off the street pavement for collection. This will assist in preventing clogged drainage arteries. For other questions regarding drainage, contact the Department of Engineering. Street Cleaning The Town provides monthly street sweeping within individual neighborhoods and on Main Street.
Street Damage By calling the Holly Springs Public Works Hotline, residents can leave messages listing any street or transportation-related problem, and details about the specific location of the problem, such as the nearest street address, on streets within town limits. Problems can range from potholes to shrubbery blocking line-of-sight at intersections, to damaged street curbing and more. Callers also are encouraged to leave their full name and phone number so Town employees can return their call within two business days, letting the resident know how the Town is solving the problem and when it will be corrected. The town will make temporary repairs to state-maintained roads (Holly Springs Road, Highway 55, New Hill Road, Sunset Lake Road, Bass Lake Road, Avent Ferry Road or Grigsby Avenue), until the NC Department of Transportation State Road Maintenance office can permanently repair the thoroughfare. For problems on streets outside Town of Holly Springs limits, call NCDOT/State Road Maintenance at (919) 733-3725. For problems with traffic signals, call the North Carolina Department of Transportation at (919) 560-6856. For malfunctioning street lights, call the Progress Energy Customer Service Center at (919) 508-5400. Street Lights Progress Energy maintains street lights in the Town of Holly Springs. To report a street light outage or malfunction, use our online form to specify which one is not working. You can also call the Progress Energy Customer Service Center. Be prepared to provide the following information: Where is the light located? It is helpful to have the streetlight's pole number or "DIS" number, which is located on a yellow sign on the street side of the pole approximately five feet from the ground. You can also count the number of lights between the malfunctioning light and an obvious landmark, such as an intersection or building. Some light locations can be described by the address of the building behind it. How is the light malfunctioning? Is the street light completely out? Or, does the light not operate during the periods of dusk or dawn? Does the light cycle off and on? Detailed information is especially useful because these lights may be working properly when Progress Energy crews arrive. Street Locations To find out the location of a Town street, call the Department of Planning & Zoning. Street Maintenance By calling the Holly Springs Public Works Hotline, residents can leave messages listing any street or transportation-related problem, and details about the specific location of the problem, such as the nearest street address, on streets within town limits. Problems can range from potholes to shrubbery blocking line-of-sight at intersections, to damaged street curbing and more. Callers also are encouraged to leave their full name and phone number so Town employees can return their call within two business days, letting the resident know how the Town is solving the problem and when it will be corrected. The town will make temporary repairs to state-maintained roads (Holly Springs Road, Highway 55, New Hill Road, Sunset Lake Road, Bass Lake Road, Avent Ferry Road or Grigsby Avenue), until the NC Department of Transportation State Road Maintenance office can permanently repair the thoroughfare. For problems on streets outside Town of Holly Springs limits, call NCDOT/State Road Maintenance at (919) 733-3725. For problems with traffic signals, call the North Carolina Department of Transportation at (919) 560-6856. For malfunctioning street lights, call the Progress Energy Customer Service Center at (919) 508-5400. Street Marking The Public Works Department is responsible for all street markings on Town-maintained streets. Street Signs, Installation Swimming Pools and Hot Tubs Swimming pools and hot tubs must be enclosed by a fence not less than 5' in height with a self-closing and self-latching gate or a safety pool cover meeting certain Town regulations. A UDO Permit from the Department of Planning & Zoning is required prior to the construction or installation of any pool or hot tub. Additional permits from the Department of Building Code Enforcement are generally required to be obtained. For additional information regarding specific regulations and setback requirements or permits, please contact the Department of Planning & Zoning. Swimming pools, both above and in-ground, may be constructed on any lot with a single-family home. For information on setbacks and permits contact the Department of Planning & Zoning. Additional permits also may be required and obtained through the Department of Building Code Enforcement. Click here to download the permit application packet. Filling a Pool The Town will waive the sewer charge if the customer contacts the Finance Department beforehand and follows the procedure for documenting how much water is used to fill the pool.
The first time you request a sewer charge waiver, provide documentation on the size of the pool and capacity in gallons. Each time you fill your swimming pool, the technician must read the meter beforehand, then re-read it before the weekend.
Tank Removals See the Fire Prevention Inspection entry. Taxes and Assessments Telephone See Utilities - Power, Gas, Phone Temporary Right-of-Way Signs The Town must approve and issue a permit for all temporary right-of-way signs. Any signs placed in the right-of-way without the proper permit will be removed by the Town, and the responsible party may be subject to fines. To inquire about temporary right-of-way signs, contact the Building Code Enforcement Safety Officer Chuck Queen at (919) 557-2914 or Chuck.Queen@hollyspringsnc.us.
Tornados Click here to visit the detailed Wake County Emergency Information website. The Town of Holly Springs has an Inclement Weather Response Plan that guides how the Town prepares for, responds to and recovers from natural disasters. See the Inclement Weather Response Plan entry to download the document. Town Council Click here for more information on the Town Council. Town Council Meetings Regular meetings of the Holly Springs Town Council are held on the first and third Tuesday of each month at 7 p.m. in Town Hall at 128 South Main Street. All citizens are invited to attend. Requests to be placed on the agenda and appear before the Town Council must be made in writing or e-mail to the Town Clerk's office before noon on Monday of the week preceding the week of the meeting. If a concern is specific in nature and would not be a policy issue, citizens are encouraged to contact directly the appropriate Town department, the assistant Town manager or the Town manager at (919) 557-3903 for more immediate attention.
Town Hall Holly Springs' Town Hall is located downtown at 128 S. Main St. The mailing address is PO Box 8, Holly Springs, NC, 27540. If you have a general question about Town or are unsure of which department to contact, call the main phone number. Town Manager Holly Springs operates under a council/manager form of government. The Town manager is charged with administering the day-to-day operations of Town government, as well as implementing the policies enacted by the Town Council. Town Vehicles The Town of Holly Springs maintains a fleet of vehicles operated by Town staff. Town vehicles can be identified by the Town logo on vehicle doors. Often, the name of the department to which the vehicle is assigned is also on the vehicle door. The Town purchases vehicles at the discounted state contract price. While many vehicles are shared within Town departments – including the Administration, Code Enforcement, Engineering, Planning and Zoning, and Public Works departments – Holly Springs police officers have individually assigned vehicles. Assigning vehicles to individual police officers creates a cost savings to the Town because officers are able to maintain their vehicles better than they could if the vehicles were shared between several different officers. Holly Springs has assigned vehicles to individual police officers for approximately a decade. Before, when several officers shared vehicles, the vehicles needed to be replaced on nearly an annual basis due to continuous 24-hour usage. In addition to creating a tax savings, individually assigned vehicles allow officers to be deployed from home more efficiently, resulting in faster response times to emergencies. Different Town vehicles are used frequently for Town business purposes. Sedans are used for everything from transporting Town staff to meetings to picking up Town Hall mail on a daily basis. (While the Town would prefer the Holly Springs Post Office to deliver to Town Hall, the post office does not have a downtown carrier.) Trucks carry building inspectors to properties and engineers to project sites. SUVs tow everything from traffic trailers to light towers and are used to enforce the speed limit, as well. Vans carry schoolchildren to the Town’s after-school program. PT Cruisers (purchased through a grant and approximately $4,500 less per vehicle than other Town police vehicles) are used by school resource officers, are less intimidating to school-age children and are expected to have a better resale value when they are eventually surplussed. For more information about a specific Town vehicle, call the department listed on the vehicle’s side door. Or, call Town Hall at (919) 552-6221. TRACS Traffic Signals Traffic signals are maintained by the NC Department of Transportation (NCDOT). Contact NCDOT regarding requests for new traffic signals. Traffic Signs Traffic control signs are installed by the Public Works Department at the direction of the Town Council on the recommendation of the Engineering and Public Safety departments. To request a traffic control sign, call the Engineering Department. A traffic study will be conducted in cooperation with the Police Department, and a recommendation will be made by staff to the Town Council for consideration.
Transportation Public transportation around southern Wake County by wheelchair-accessible van is provided for a fee by Wake County Human Services. The transportation service, called TRACS, is available on Mondays and Thursdays from 7 a.m. to 7 p.m. and can be used for transportation from homes to a variety of places, including visits to grocery stores, medical offices, banks, post offices, shopping malls, restaurants, homes of family and friends, the Wake County Southern Regional Center, and more. The cost of the service is $2 per passenger each way per trip. To schedule a trip or for more information, call Wake County Human Services between 8 a.m. and 5 p.m., Monday through Friday, at least 24 hours in advance of the planned trip. Trips scheduled less than 24 hours in advance or outside the southern service area (within reason) may be accommodated if possible. However, the cost for these trips will be $4 each way. Trash Pick-Up See the Garbage & Recycling entry.
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Town of Holly Springs - PO Box 8 - 128 South Main Street - Holly Springs, NC 27540 - (919) 552-6221 - Holly.Springs@hollyspringsnc.us |
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