Policies & Procedures

VII. GRIEVANCE PROCEDURE

A. AUTHORITY

Channel Management shall have the discretion to interpret definitions and enforce prohibitions and policy guidelines and procedures.

B. PROGRAMMING AND POLICY

1. Complaints - Complaints will be made in writing to HSTV Management. Staff shall assist persons with disabilities who are unable to submit a complaint or grievance in writing.

2. Response to Complaints - After receipt of a complaint, HSTV Management shall attempt to resolve the issue with the complainant. A written response outlining Management's decision on the issue shall be provided for
the complainant within ten (10) working days of receipt of a complaint.

3. Appeals - Written appeals of HSTV Management decisions shall be made to the Town of Holly Springs Town Council. The Council shall attempt to resolve the issue with the complaintant; however, should there be no resolution acceptable to all parties, the Council may declare the appellate process closed.