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Finance

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1. My bill seems high, what can I do?

First, make sure you don't have any faucets that are dripping, inside or outside your home. Second, we recommend you do a dye test on your toilets. Put some food coloring or colored drink mix such as koolaid in the tank of the toilet, don't flush it. Go back in about 30 minutes or so, if any of the colored water from the tank is in the bowl of the toilet, your toilet is leaking. This is the major water waster because a lot of times people don't realize the toilet is leaking because the water isn't going on the floor. If you still have questions regarding your bill, please call Utility Customer Service at (919) 557-3920 or (919) 557-3922.

2. When is my bill due?

Bills are due by the 25th of each month to avoid a $5 penalty. If you cannot pay your current month bill by the 25th of the month, you will incur the late charge and you then have until the 15th of the following month to pay at least the previous month's bill to avoid disconnection of service and a $25 penalty.

3. What are my payment options?

You can see all payment options at the Payment Options section of our website.

4. Can I change the due date of my bill?

Unfortunately no, we currently only have one billing cycle available with one due date.

5. How to I set up utility service?

In order to start your water/sewer/trash/recycling/yard waste services with the Town of Holly Springs, you will need to fill out a utility application and submit it to customer service to be processed. If a deposit is required we will call you to collect this by mastercard/visa/discover once the application is processed. If you are buying the home and can provide us with a credit letter or payment history from your water company for the most recent 12 months showing that you did not have any late fees, we will waive the deposit. You can click the following link for more information. Utility Application

6. How do I disconnect my service?

Please fill out the disconnection form located at the following link, if you paid a deposit when you set up services, the deposit will be applied to your final bill. Disconnection Request

7. Can I get an additional trash can or recycling bin?

Yes, you can have an additional cans delivered to your home. There is no fee for delivery but you will incur the additional monthly charge on your water bill of $9.50 per trash can and $4.25 per recycling bin. Call Finance at (919) 557-3920 or (919) 557-3922 to have one delivered.

8. Who do I call if my trash and / or recycling did not get picked up?

Call the Public Works Department at (919) 552-5920.

9. How do I arrange for a pickup of yard debris, appliance, or furniture?

Call Public Works at (919) 552-5920 to have them come out and evaluate the items that need to be picked up. They will leave you a door tag letting you know how much is owed. You can then come into Town Hall at 128 South Main Street and pay in person or you can call (919) 557-2923 to pay over the phone by credit card. We cannot add this fee to your utility bill; it must be paid prior to pickup.

10. Can I get a separate water meter for outside watering?

Yes, to avoid paying sewer charges when you are irrigating your lawn or using outside water, you can have a second water meter installed by the Town of Holly Springs. The rate is $7.50 per 1,000 gallons of water. To start this process you need to contact the Code Enforcement Department at (919) 557-3915. The process can take up to 30 days to complete once the permit has been paid for and picked up.

11. I paid a deposit when I moved in, can I get it back?

If you’re a residential homeowner and you have paid your water bill on time for the last 12 billing cycles, we can apply your meter deposit less the $5 service charge to your water bill. If you are renting your home, you are not eligible for the meter deposit to be applied to your account until you move out. Find link below Water Meter Deposit Request Form

12. I forgot to pay my bill and I received a late fee, can it be waived?

Yes, if you have had utility service with the Town of Holly Springs for at least 12 months you are eligible for a one time per fiscal year (July – June) waiver of a utility bill late fee. Fill out the online form below within 30 days of when the penalty was assessed. Request for Waiver of Late Fee