Online Registration: Frequently Asked Questions

Registration for parks and recreation programs is available in person only during December.

Set up your online account beginning this month. Look for the new online registration system in January.

1. Do I have a username and password?

All users will be required to request a new account unless:

  • You have registered for Before School, After School or Track Out for the 2017-2018 school year
  • You have a current fitness membership
  • You have requested a Parks and Recreation online account as of October 1, 2017
  • You have a facility reservation on or after December 1, 2017

If you are unsure if you have an account, click the "Login" link at the top of the online registration home screen, click the forgot username link, and type in your email address. If you have an account, your username will be emailed to you. If you type in an email address that is not in our system, you will receive an error message and will need to click the "Add an Account" to register online.

*Please note: If you request a new account, register for any programs, purchase a fitness membership or reserve a facility when visiting any Parks and Recreation location, the system will generate an online account for you.

2. What is my username and password?

Your username defaults to the primary email address on your account.  

To set your password, click the link “If you have an account with us, but you've forgotten your password, please click here.” on the login screen.

Online Registration

3. Am I resident or a non-resident?

A resident is a person living inside the municipal Town of Holly Springs limits who pays a Town water bill or taxes.

A non-resident is a person living outside the municipal Town of Holly Springs limits who does not pay a Town water bill or taxes.

It is possible to have a Holly Springs mailing address and not be a Town of Holly Springs resident.

*Please note that the new online registration system will check your address. If your address shows up as a non-resident and you want to appeal your residency status, please provide proof of residency, such as a Holly Springs water bill or tax statement at the Hunt or Cultural centers, or Bass Lake Park office.

4. How do I create an account?

On the online registration home page, click the “Add An Account” button at the top of the screen. You will be prompted to enter your account information, including the primary contact for your household's account and additional family members. Please allow up to 72 hours for your account to be activated, which will allow you to register online for programs.  Click here for detailed instructions.

You also may create an account in person at any Parks and Recreation facility during normal operating hours. If you create an account in person, your account will be active immediately.  

*Please note: If the program for which you are registering is time sensitive, you may want to consider registering in person.

5. When will I have access to my online account?

You will be able to request accounts online during December, and transactions made in person at any Parks and Recreation location during December will use the new software. You will be able to register online for activities beginning January 2, 2018.

6. How can I update my account after it has been activated?

Once you have logged in, click the "My Account" tab at the top the screen. A drop-down menu will appear, and you can select different options under the "Update" heading.

  • Household & Member: update phone numbers and email addresses
  • Account Settings: update username/login, password and primary email address
  • Documents: upload birth certificate, military documentation, proof of residency, etc. 

Online Registration

If you need to add or remove family members, please email pr.registration@hollyspringsnc.us and include the family member’s name, gender, birthday and relationship. This change may take up to 72 hours to take effect. If the change is time sensitive, you can call (919) 577-3230 or visit any Parks and Recreation location.

7. If I already have a birth certificate on file, do I need to do anything?

Yes, all users are required to upload a birth certificate in the new system.

Once you have logged in, click the "My Account" tab at the top the screen. A drop-down menu will appear, and you can select "Documents" under the "Update" heading.

Online Registration

Be sure to include the child's name in the file description. For example, "Jane Smith birth certificate."

8. How do I search for a program?

Click the "Search" tab at the top of the screen.  A drop down menu will appear and you can select "Activity Search" under the "Activities" heading on the left hand side. You can use the search features at the top of the screen, or you can scroll to the bottom of the screen and search through all activities.

Online Registration

If you know the activity code, select "Register by Code" from the Search menu.

9. How do I register for a program?

Navigate to the activity for which you would like to register. If the activity is available for registration, it will show as an "Available" status in green. Click the green plus button next to that activity under the "Add to Cart" heading. You can select multiple activities before adding them to your cart and checking out. Click here for detailed instructions.

10. How can I withdraw from a program/activity?

You must request a withdrawal in writing to the appropriate program manager. This can be done either in person or via email, but not verbally over the phone. Requests for refunds must be received at least 14 days prior to the start of the activity. Please refer to the Parks and Recreation policy for more details.

11. Can I reserve a facility online?

Tennis courts will be available for reservations up to a week in advance. Click here for detailed instructions.

Picnic shelters will be available for permit requests, which staff must approve. Please allow 48 hours for processing requests. Click here for detailed instructions.

12. How do I purchase a fitness pass/membership?

Once you have logged in, click the "Search" tab at the top the screen. Select "Membership Search" under the "Memberships" heading. Click here for detailed instructions.

13. Can I purchase tickets online?

Tickets can be purchased at www.etix.com. Ticketed events beginning in July 2018 will be sold through the new online registration website.

14. Can I reprint receipts?

Yes. Once you have logged in, click the "My Account" tab at the top the screen. A drop-down menu will appear, and you can select different options under the "Reprint" heading.

15. How do I print tax receipts for child care?

Once you have logged in, click the "My Account" tab at the top the screen.  Select "Child Tax Statement" under the "Reports" heading.

Complete the required fields and click "Submit." The document will be emailed to the primary email address on the account's file.

Online Registration

16. How can I see my transaction history?

Once you have logged in, click the "My Account" tab at the top the screen. Select "My History" under the "History & Balances" heading.

Online Registration
*Please note: a family calendar is available under the Reports menu from your account. You can choose the type of transaction, i.e. activity, facility reservation, etc., and for which month you would like to run the report. This is emailed to the primary email address on the account.